The features are categorized into modules for clarity, highlighting how it serves different users: Hotel Staff, Administrators, and Guests.
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Hotel v1.0 - Core SAAS Architecture Features
These are the foundational features that define it as a multi-tenant SAAS product.
1. Multi-Tenancy: A single application instance serves multiple hotels ("tenants"). Each hotel's data is completely isolated and secure from others.
2. Centralized Admin Panel (For TwiXHotel Admins):
· Onboard new hotel clients (tenants).
· Manage SAAS subscription plans (e.g., Basic, Premium, Enterprise).
· Monitor system health, performance, and usage across all tenants.
· Push global updates and announcements.
3. Subscription & Billing Management:
· Automated monthly/annual billing based on chosen plan.
· Usage-based metering (e.g., number of rooms, transactions).
· Secure payment gateway integration (Stripe, PayPal, etc.).
· Invoice generation and history for hotel owners.
4. Customizable Branding per Tenant: Each hotel can add its own logo, color scheme, and name. Guest-facing materials (emails, receipts) are white-labeled.
5. Role-Based Access Control (RBAC): Define roles (Receptionist, Manager, Housekeeping, Owner) with specific permissions for each hotel tenant.
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Front Desk & Reservation Management
· Unified Dashboard: Real-time view of hotel status: Occupancy, Arrivals, Departures, In-House Guests, and housekeeping status.
· Room Booking Engine:
· Create, modify, and cancel reservations.
· Check room availability instantly with a visual calendar/grid view.
· Manage different rate plans (Standard, Dynamic, Seasonal, Corporate).
· Waitlist management.
· Guest Profile Management:
· Create a detailed guest database (contact info, ID details, preferences, special requests, history).
· Track previous stays, spending patterns, and preferences (e.g., high floor, extra pillows).
· Check-in / Check-out:
· Quick and streamlined process.
· Collect and verify identification and payment details.
· Generate key cards (if integrated with electronic lock systems).
· Automatically update room status to "Dirty" upon checkout.
· Group & Corporate Booking Management: Handle block reservations, allocate rooms, and set group-specific rates.
· Channel Manager Integration (Critical for SAAS):
· Two-Way Sync: Connect to OTAs (Booking.com, Expedia, Airbnb) and GDS.
· Automatically update availability and rates across all channels in real-time to prevent overbooking.
· Sync reservations made on any channel directly to the TwiXHotel dashboard.
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Billing & Point of Sale (POS)
· Folio Management: Maintain a running tab for each guest or room.
· Posting Charges: Easily add charges for room service, minibar, spa, restaurant, etc.
· Payment Processing:
· Support for multiple payment methods: cash, card, bank transfer, digital wallets.
· Split billing functionality.
· Handle advance deposits and partial payments.
· Tax Management: Automatically calculate applicable taxes on services and rooms.
· Invoice Generation: Generate detailed, professional invoices with hotel branding.
· End-of-Day Reports: Automate daily closing procedures with cash drawer reconciliation.
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Housekeeping Management
· Real-Time Room Status: View status of all rooms (Clean, Dirty, Inspected, Out-of-Order, Maintenance).
· Task Assignment: Assign rooms and tasks to housekeeping staff.
· Mobile Updates: Staff can update room statuses from their mobile devices (e.g., tablet, phone) as they complete tasks.
· Maintenance Log: Log maintenance requests for specific rooms (e.g., leaking faucet, broken AC) and track their resolution.
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Reporting & Analytics
· Pre-Built Reports:
· Occupancy Report (ADR, RevPAR)
· Financial Reports (Revenue, Tax Summary, Transaction Details)
· Guest Ledger
· Folio History
· Channel Performance Report (to see which OTAs bring the most business)
· Custom Report Builder: Allow hotel managers to create custom reports based on specific data points.
· Data Export: Export any report to PDF, Excel, or CSV formats.
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Guest-Facing Features (White-Labeled)
· Online Booking Engine (Web Widget): A customizable booking form that hotels can embed on their own website.
· Real-time availability and rates.
· Secure payment processing.
· Instant confirmation.
· Guest Portal:
· Guests can view their upcoming reservation details.
· Pre-check-in: Submit ID and details online to expedite arrival.
· Make special requests (early check-in, baby crib, etc.).
· View their folio during their stay.
· Communication Tools:
· Automated Email/SMS notifications: Booking Confirmation, Pre-arrival, Check-out receipts.
· Two-way messaging between hotel and guest for requests or queries.
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Inventory & Rate Management
· Central Rate Management: Define and manage different rates (Public, Corporate, Seasonal) easily.
· Yield Management: Set rules for automatic rate changes based on occupancy and demand.
· Inventory Management: Track non-room inventory (e.g., spa products, restaurant supplies) if integrated with POS.
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Integrations (The SAAS Ecosystem)
· API Access: Provide a secure API for hotels or developers to build custom integrations (e.g., with their accounting software).
· Pre-Built Integrations:
· Payment Gateways: Stripe, PayPal.
· Accounting Software: QuickBooks, Xero.
· Channel Managers: SiteMinder, Cloudbeds, etc.
· Email Marketing: Mailchimp, for building guest mailing lists.
· Door Lock Systems: To automate key card encoding.
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Summary of User Roles and Benefits
· Hotel Staff/Receptionist: Intuitive interface for daily operations, reducing training time and errors.
· Hotel Manager/Owner: Deep insights into performance, finances, and guest behavior to drive profitability. Remote access to hotel data.
· Guest: Smoother, more personalized experience from booking to checkout.
· TwiXHotel SAAS Admin: A scalable platform to manage hundreds of hotels from a single dashboard with automated billin
